Why doesn’t my grill smoke more?

All pellet grills burn very cleanly after start-up. They put off a thin blue smoke which gives the meat a perfect mild smoke flavour. Those who are used to stick burners will notice this difference. Stick burners put off a dark smoke that may impart a distinct and...

How often should I clean the ash out of my firebox?

Unfortunately, some pellets have a much higher ash content than they should. This may result in larger ash deposits in the firebox which can restrict airflow and cause temperature fluctuations and even soot if the fire gets starved for oxygen. You should use a shop...

My grill didn’t light. What happened?

Possible causes (you may see a FAL (“FAiL” abbreviation) message: Too much ash in the firebox. Wait until it cools off, and clean the ash out.Pellets overfilled the firebox. NEVER turn the grill off and on repeatedly, as this will fill the firebox with pellets. The...