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  4. My grill didn’t light. What happened?

My grill didn’t light. What happened?

Possible causes (you may see a FAL (“FAiL” abbreviation) message:

  • Too much ash in the firebox. Wait until it cools off, and clean the ash out.
  • Pellets overfilled the firebox. NEVER turn the grill off and on repeatedly, as this will fill the firebox with pellets. The igniter cannot light the pellets unless air can flow freely through the combustion chamber.
  • Combustion fan not operating. Check to make sure the fan blades turn freely and that it runs on Cycle 2 of the 0-1- 2-3 sequence. Replace if necessary.
  • Firebox is empty because auger has not fed pellets into it. Click the “Support Tab” for further diagnosis.
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