Who we are
Our website address is: https://greenmountaingrills.co.nz
We respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
What personal data we collect and why we collect it
We may collect the following personal information:
- Contact details (name, email address, phone number, billing and shipping address)
- Order details and payment information
- Communication preferences (email, SMS, and voice)
- Technical information (IP address, browser type, cookies, device data)
- Information provided through comments, reviews, or uploaded media
We collect this information to process and deliver your orders, provide customer support, send marketing messages (where you have consented), comply with legal obligations, and improve our services.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
WooCommerce & Orders
While you visit our site, we’ll track:
- Products you’ve viewed (to show you recently viewed items)
- Location, IP address and browser type (to estimate taxes and shipping)
- Shipping address (to calculate shipping before you place an order and deliver your purchase)
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information like username and password. We use this information to:
- Send you information about your account and order
- Respond to requests, refunds, and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with legal obligations (such as calculating taxes)
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number for faster checkout in the future.
We generally store order information for 10 years for tax and accounting purposes.
Payments
We accept payments through POLi Payments. When processing payments, some of your data will be passed to POLi Payments, including information required to process or support the payment, such as the purchase total and billing information.
Please see the POLi Payments Privacy Policy for more details.
Marketing & Communications
We may send you promotional messages via email, SMS, or voice calls where you have opted in.
- You can opt out at any time by clicking unsubscribe in emails, replying STOP to SMS, or contacting us directly at info@greenmountaingrills.co.nz.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.
Cookies
Our site uses cookies to store login details, shopping cart contents, and display preferences.
- Login cookies last for 2 days (or 2 weeks if “Remember Me” is selected).
- Screen options cookies last for 1 year.
- Comments cookies last for 1 year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the same way as if you visited that website directly.
These websites may collect data about you, use cookies, and track your interaction with embedded content.
Analytics
We use Google Analytics to help us understand who visits our site and which pages are viewed.
Who we share your data with
We share information with trusted third parties who help us provide our services, including shipping providers, payment processors (such as POLi Payments), CRMs, and analytics providers. These providers act only on our instructions.
Cross-Border Transfers
Some personal information may be stored or processed outside New Zealand. Where this occurs, we ensure that comparable privacy safeguards are in place, or we will seek your express consent before transfer.
Who on our team has access
Members of our team (Administrators and Shop Managers) can access your order and account information in order to fulfil orders, process refunds, and provide support.
How long we retain your data
- Comments and their metadata are retained indefinitely.
- If you register, we store your profile information (which you can edit or delete at any time).
- Order information is stored for 10 years for tax and accounting purposes.
Your Rights
You have the right to access, correct, or request deletion of your personal information. We will respond to all requests within 20 working days as required under the Privacy Act.
You may also opt out of marketing communications at any time.
Security
We take reasonable technical, organisational, and contractual measures to protect your personal information against loss, misuse, or unauthorised access.
Breach Notification
If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner.
Complaints
If you believe your privacy rights have been breached, please contact us at info@greenmountaingrills.co.nz
You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Policy Updates
We may update this policy from time to time. If significant changes are made, we will notify you by email or SMS and provide an opt-out option before new uses of your data take effect.
Last Updated: Oct 2025